Adobe Software Activation Connection

I did not see a dialog asking me to activate. In previous versions of Adobe software I was explicitly prompted to activate. What has changed?

Activation in Acrobat 9 and later products is easier to accomplish. Activation occurs silently in the background.

You will only receive a message if activation problems occur. For instance:

- There is a problem with your serial number.
- The software activation application detects that your serial number has been used to activate more machines than the maximum number allowed by the software license agreement.

I see a message that says I’m unable to connect to the Internet. Why?

The application found that the connection to the Internet was either blocked or unavailable. Check your network cable or wireless connection, and then launch your web browser and navigate to a public website, for example, www.adobe.com, www.google.com, or www.bbcnews.com. If you can’t navigate to any of these public sites, then you are not connected to the Internet. Please check with your Internet service provider to fix the problem.

I’m able to connect to most sites on the Internet, but not to Adobe for activation. Why?

If you can connect to public sites on the Internet, but you can’t connect to Adobe to activate your software, then your network access is probably controlled by a proxy server. Some network configurations within corporate networks and educational institutions use proxy servers to improve performance when accessing popular sites, and also to filter access to other servers. Please contact your network administrator to verify that your computer proxy settings are set according to your organization’s policy and specific configuration.

I’m still having activation problems. Who can I contact?

Additional information and details on activation are available at the Adobe Product Activation center.

You can also contact an Adobe Customer service agent to help you with your activation problem.